Freshchat experienced a major incident on July 11, 2024 affecting Webhook and Webhook and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
WebhookWebhookWebhookWebhook
Update timeline
- investigating Jul 11, 2024, 09:53 PM UTC
Instagram recently experienced disruptions affecting webhooks on the Messenger API which affected the incoming messages. Meta engineering teams investigated the issue and deployed a fix. This issue is now resolved
- resolved Jul 12, 2024, 12:19 AM UTC