Freshchat incident

Degradation in real time messages updates to users

Minor Resolved View vendor source →

Freshchat experienced a minor incident on July 16, 2024 affecting Realtime Services, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 01:56 PM UTC
Resolved
Jul 16, 2024, 03:02 PM UTC
Duration
1h 6m
Detected by Pingoru
Jul 16, 2024, 01:56 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Jul 16, 2024, 01:56 PM UTC

    Degradation in real time messages updates to users and agent portal reconnects/reloads

  2. resolved Jul 16, 2024, 03:02 PM UTC

    The issue has been resolved, and all our services are functioning properly.