Freshchat experienced a minor incident on July 26, 2024 affecting Freshchat Web App, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jul 26, 2024, 06:54 AM UTC
A small subset of conversations might not get assigned to an agent via Intelliassign.
- resolved Jul 26, 2024, 08:01 AM UTC
Our engineers have resolved the issue. We are continuing to have this closely monitored.