Freshchat experienced a major incident on August 20, 2024 affecting Realtime Services, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Realtime Services
Update timeline
- investigating Aug 20, 2024, 12:24 AM UTC
The display of Inbox Conversations is not appearing correctly when they are assigned or resolved.
- resolved Aug 20, 2024, 01:14 AM UTC
Issue with Inbox Conversations is resolved now and we are closely monitoring.