Freshchat incident

Issue with Notifications Delivery and Social Channel Messages

Major Resolved View vendor source →

Freshchat experienced a major incident on August 20, 2024 affecting Freshchat Web App and Channels, lasting 10h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 10:22 PM UTC
Resolved
Aug 21, 2024, 09:10 AM UTC
Duration
10h 48m
Detected by Pingoru
Aug 20, 2024, 10:22 PM UTC

Affected components

Freshchat Web AppChannels

Update timeline

  1. investigating Aug 20, 2024, 10:22 PM UTC

    We are currently facing issues with delivering Agent in app notifications and agent mobile app notifications. We are working closely with our cloud service provider to resolve this issue. Further updates to follow.

  2. investigating Aug 21, 2024, 07:30 AM UTC

    We are actively working with our cloud service provider to resolve the issue and will keep you informed.

  3. investigating Aug 21, 2024, 08:00 AM UTC

    We are currently facing delay in processing the social channel messages. We are working closely with our Cloud Service provider to resolve this issue. Further updates to follow.

  4. resolved Aug 21, 2024, 09:10 AM UTC

    The issues have been resolved, and all our services are working fine as expected.