Freshchat incident

Issue with Sending Outgoing Messages Due to Instagram Outage

Minor Resolved View vendor source →

Freshchat experienced a minor incident on September 6, 2024 affecting Third-party Services and Third-party Services and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 12:42 PM UTC
Resolved
Sep 06, 2024, 01:37 PM UTC
Duration
55m
Detected by Pingoru
Sep 06, 2024, 12:42 PM UTC

Affected components

Third-party ServicesThird-party ServicesThird-party ServicesThird-party Services

Update timeline

  1. investigating Sep 06, 2024, 12:42 PM UTC

    We are currently encountering difficulties sending Outgoing messages to users from our application due to an Instagram outage. We have implemented retries and are actively monitoring the message processing.

  2. resolved Sep 06, 2024, 01:37 PM UTC

    Issue has been resolved now. Outgoing Messages are now flowing to users without issues. We confirm that there is no message loss, all messages will be delivered to users.