Freshchat experienced a minor incident on September 16, 2024 affecting Analytics, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 01:15 PM UTC
We are currently observing issues with loading analytics. Users may experience difficulties as the page does not load properly. Our team is actively investigating the problem and working on a resolution
- investigating Sep 16, 2024, 02:15 PM UTC
Our team is actively working to resolve the current analytics issue. Customers might experience slowness when accessing the analytics page. We'll keep you posted on the updates.
- investigating Sep 16, 2024, 03:30 PM UTC
Our team is currently working on resolving the issue and we will provide updates once it has been resolved.
- resolved Sep 16, 2024, 03:46 PM UTC
The issue causing slowness when accessing the analytics page has been resolved, and services have returned to normal. Thank you for your patience.