Freshchat incident

Failure in sending outgoing messages via Facebook and Instagram due to meta outage.

Major Resolved View vendor source →

Freshchat experienced a major incident on October 17, 2024 affecting Freddy AI Agent and Channels and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 05:01 AM UTC
Resolved
Oct 17, 2024, 06:15 AM UTC
Duration
1h 14m
Detected by Pingoru
Oct 17, 2024, 05:01 AM UTC

Affected components

Freddy AI AgentChannelsFreddy AI AgentChannelsFreddy AI AgentChannelsFreddy AI AgentChannels

Update timeline

  1. investigating Oct 17, 2024, 05:01 AM UTC

    We have experienced failures in sending outgoing messages via Facebook and Instagram due to a meta outage. For Standalone and omni customers , the messages sent during the window will not be delivered. For CRM accounts, the messages will be sent with a delay.

  2. resolved Oct 17, 2024, 06:15 AM UTC