Freshchat incident

Partial Outage due to our Third-Party Service

Freshchat experienced a major incident on October 24, 2024 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started: Oct 24, 2024, 09:12 AM UTC
Resolved: Oct 24, 2024, 11:07 AM UTC
Duration: 1h 55m
Detected by Pingoru: Oct 24, 2024, 09:12 AM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentChannels

Update timeline

investigating Oct 24, 2024, 09:12 AM UTC

We have problem with the conversation store and also have the impact in contact creation. Our engineers are closely in touch with the third party service provider. Will keep you updated.
resolved Oct 24, 2024, 11:07 AM UTC

Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.