Freshchat incident

Latency in updating Inbox views with latest conversation status

Minor Resolved View vendor source →

Freshchat experienced a minor incident on October 28, 2024 affecting Freshchat Web App, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 08:40 PM UTC
Resolved
Oct 28, 2024, 09:00 PM UTC
Duration
20m
Detected by Pingoru
Oct 28, 2024, 08:40 PM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Oct 28, 2024, 08:40 PM UTC

    Between 2:10 - 2:30am IST we have observed a latency in updating Inbox views with latest conversation status. Post 2:25am IST, the latency has decreased. Everything was back to normal by 2:30am IST and the Inbox is now functioning as expected.

  2. resolved Oct 28, 2024, 09:00 PM UTC