Freshchat incident

Agent messages are not getting delivered to WhatsApp channel

Major Resolved View vendor source →

Freshchat experienced a major incident on October 31, 2024 affecting Channels, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 10:13 AM UTC
Resolved
Oct 31, 2024, 12:20 PM UTC
Duration
2h 7m
Detected by Pingoru
Oct 31, 2024, 10:13 AM UTC

Affected components

Channels

Update timeline

  1. investigating Oct 31, 2024, 10:13 AM UTC

    We are experiencing an issue with our WhatsApp channel, where agent messages are not being delivered to end users, although messages are successfully received in the Freshchat inbox. Our engineers are working in resolve this matter. We will keep you updated on our progress.

  2. investigating Oct 31, 2024, 11:13 AM UTC

    Our top experts are fully committed to resolving this issue.Thank you for your continued patience as we work through this situation.

  3. resolved Oct 31, 2024, 12:20 PM UTC

    The issue has been resolved, and all services are back to normal. Thank you for your patience