Freshchat incident

Latency in updating Inbox views with latest conversation status

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 9, 2024 affecting Realtime Services, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 07:52 PM UTC
Resolved
Dec 09, 2024, 08:06 PM UTC
Duration
14m
Detected by Pingoru
Dec 09, 2024, 07:52 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Dec 09, 2024, 07:52 PM UTC

    Between 1:22 - 1:35am IST we have observed a latency in updating Inbox views with latest conversation status. Inbox is now functioning as expected.

  2. resolved Dec 09, 2024, 08:06 PM UTC