Freshchat incident

Degraded performance in agent messages getting delivered to WhatsApp channel

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 10, 2024 affecting Channels, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 02:45 PM UTC
Resolved
Dec 10, 2024, 06:38 PM UTC
Duration
3h 53m
Detected by Pingoru
Dec 10, 2024, 02:45 PM UTC

Affected components

Channels

Update timeline

  1. investigating Dec 10, 2024, 02:45 PM UTC

    We have encountered performance issues with the delivery of agent messages to the WhatsApp channel, resulting in some end users not receiving messages. Our engineering team has identified the problem and has implemented a solution.

  2. resolved Dec 10, 2024, 06:38 PM UTC