Freshchat incident

Partial Outage due to our Third-Party Service

Major Resolved View vendor source →

Freshchat experienced a major incident on January 20, 2025 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 04:10 PM UTC
Resolved
Jan 20, 2025, 05:28 PM UTC
Duration
1h 18m
Detected by Pingoru
Jan 20, 2025, 04:10 PM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentThird-party ServicesChannels

Update timeline

  1. investigating Jan 20, 2025, 04:10 PM UTC

    We have problem with the conversation store and also have the impact in contact creation. Our engineers are closely in touch with the third party service provider. Will keep you updated.

  2. resolved Jan 20, 2025, 05:28 PM UTC

    Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.