Freshchat incident

Intermittent Issue while accessing Freshchat

Major Resolved View vendor source →

Freshchat experienced a major incident on May 2, 2025 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 10:40 AM UTC
Resolved
May 02, 2025, 11:03 AM UTC
Duration
23m
Detected by Pingoru
May 02, 2025, 10:40 AM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels

Update timeline

  1. investigating May 02, 2025, 10:40 AM UTC

    The issue impacting access to Freshchat from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshchat has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs

  2. resolved May 02, 2025, 11:03 AM UTC