Freshchat experienced a major incident on June 18, 2025 affecting Freddy AI Agent, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Jun 18, 2025, 09:17 AM UTC
The issue preventing bot interactions for end users has been resolved. All services are fully restored and functioning as expected. We are actively monitoring.
- resolved Jun 18, 2025, 09:41 AM UTC