Freshchat experienced a minor incident on June 25, 2025 affecting Freshchat Web App and Freshchat Web App, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreshchat Web App
Update timeline
- resolved Jun 24, 2025, 07:37 PM UTC
Between 12:15 PM IST and 1:07 PM IST, some customers experienced issues uploading images from the chat inbox. The issue has now been resolved, and we are continuing to monitor the situation to ensure stability.
- investigating Jun 25, 2025, 06:45 AM UTC
Between 12:15 PM IST and 1:07 PM IST, some customers experienced issues uploading images from the chat inbox. The issue has now been resolved, and we are continuing to monitor the situation to ensure stability.
- investigating Jun 25, 2025, 06:45 AM UTC