Freshchat incident

Issue with accessing Freshchat in MEC region

Minor Resolved View vendor source →

Freshchat experienced a minor incident on June 16, 2025, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 09:45 AM UTC
Resolved
Jun 16, 2025, 10:01 AM UTC
Duration
16m
Detected by Pingoru
Jun 16, 2025, 09:45 AM UTC

Update timeline

  1. investigating Jun 16, 2025, 09:45 AM UTC

    We observed a temporary issue during which users were unable to access the Freshchat application between 3:15pm IST to 3:31 pm IST. The issue has since been resolved, and services are operating normally. We're continuing to monitor the systems and taking steps to prevent similar occurrences in the future.

  2. resolved Jun 16, 2025, 10:01 AM UTC