Freshchat incident

Freshchat Performance Degradation

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 7, 2025, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 09:25 AM UTC
Resolved
Aug 07, 2025, 11:20 AM UTC
Duration
1h 55m
Detected by Pingoru
Aug 07, 2025, 09:25 AM UTC

Update timeline

  1. investigating Aug 07, 2025, 09:25 AM UTC

    We recently experienced an issue in one of our regions that temporarily affected certain features, including Freshchat Web App and API. The issue has now been resolved, and all features are working as expected.

  2. resolved Aug 07, 2025, 11:20 AM UTC