Freshchat experienced a major incident on August 21, 2025 affecting API, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:50 PM UTC
We are aware that some customers may be experiencing intermittent issues with ticket creation in Freshchat. Our team is currently investigating the cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we resolve this.
- investigating Aug 21, 2025, 07:07 PM UTC
Our third-party service provider has implemented manual traffic adjustments to help mitigate the impact and is closely monitoring performance. Additional improvements are currently in progress.
- resolved Aug 21, 2025, 07:45 PM UTC
The issue has been resolved by our third-party service provider, and all services are now operating normally.