Freshchat experienced a major incident on September 29, 2025 affecting Channels and Channels and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
ChannelsChannelsChannelsChannels
Update timeline
- investigating Sep 29, 2025, 10:50 AM UTC
We are currently experiencing outgoing message delivery issues affecting a subset of customers. The issue has been traced to our third-party service provider, and we are working closely with them to restore normal service.
- resolved Sep 29, 2025, 01:15 PM UTC
This incident has been resolved. Outgoing message delivery for the affected subset of customers is now functioning normally. The issue was related to our third-party service provider and service has been restored.