Freshchat incident
Degraded performance with Advanced Automations marketplace app
Freshchat experienced a minor incident on October 20, 2025 affecting Marketplace, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:55 PM UTC
We are observing intermittent failures in executing Advanced Automation Rules due to an issue with a third-party service. Customers might also experience occasional issues when creating or updating automation rules. Our on-call team is actively collaborating with the third-party provider to restore normal functionality.
- investigating Oct 21, 2025, 01:30 AM UTC
The team is currently working on the update provided by the third-party service. Further updates will be shared once the initial validation phase is completed.
- investigating Oct 21, 2025, 03:15 AM UTC
The team has started implementing the fix provided by the third-party service provider. We will continue to monitor the progress and share updates accordingly.
- resolved Oct 21, 2025, 04:00 AM UTC
The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while we worked with our third-party service provider to restore full functionality.