Freshchat incident

Partial performance degradation in AI Agents(admin settings only).

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 4, 2025 affecting Freddy AI Agent, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 08:00 AM UTC
Resolved
Nov 04, 2025, 09:05 AM UTC
Duration
1h 5m
Detected by Pingoru
Nov 04, 2025, 08:00 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Nov 04, 2025, 08:00 AM UTC

    There was a performance degradation issue affecting AI Agents (admin settings only) between 1:30 PM IST and 2:35 PM IST. Our engineering team identified the cause and has resolved the issue.

  2. resolved Nov 04, 2025, 09:05 AM UTC