Freshchat incident

Issue with FreshChat Widget

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 6, 2025 affecting Freshchat Web App, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 04:05 PM UTC
Resolved
Nov 06, 2025, 04:55 PM UTC
Duration
50m
Detected by Pingoru
Nov 06, 2025, 04:05 PM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Nov 06, 2025, 04:05 PM UTC

    We experienced degraded performance with the widget not loading between 9:35 PM IST and 10:25 PM IST. The engineering team identified and resolved the issue, and the widget service is now functioning normally. We will continue to monitor the situation closely.

  2. resolved Nov 06, 2025, 04:55 PM UTC