Freshchat experienced a major incident on November 13, 2025 affecting Marketplace and Marketplace and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
MarketplaceMarketplaceMarketplaceMarketplace
Update timeline
- investigating Nov 13, 2025, 08:00 AM UTC
We’re investigating an issue affecting a subset of customers across all regions, where advanced automation and assignment rules may not work as expected.Our team is actively working to identify the cause and restore normal functionality.
- resolved Nov 13, 2025, 12:20 PM UTC
The issue affecting a subset of customers across all regions with automation and assignment rules has been resolved.All services are now working as expected.