Freshchat incident

Performance Degradation due to third party service

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 18, 2025 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:48 AM UTC
Resolved
Nov 18, 2025, 02:42 PM UTC
Duration
2h 54m
Detected by Pingoru
Nov 18, 2025, 11:48 AM UTC

Affected components

Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App

Update timeline

  1. investigating Nov 18, 2025, 11:48 AM UTC

    We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.

  2. in progress Nov 18, 2025, 01:00 PM UTC

    We are working closely with the third-party service provider to fix the issue and will update you once services are restored.

  3. resolved Nov 18, 2025, 02:42 PM UTC

    The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.