Freshchat experienced a minor incident on December 3, 2025 affecting Marketplace and Marketplace and 1 more component, lasting 17h 25m. The incident has been resolved; the full update timeline is below.
Affected components
MarketplaceMarketplaceMarketplaceMarketplace
Update timeline
- investigating Dec 03, 2025, 04:25 AM UTC
We identified an issue affecting a subset of customers using advanced automations across multiple regions. Our engineering team has implemented a fix, and all services are now operating normally.
- resolved Dec 03, 2025, 09:50 PM UTC