Freshchat experienced a major incident on December 5, 2025 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels
Update timeline
- investigating Dec 05, 2025, 08:48 AM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.
- resolved Dec 05, 2025, 09:11 AM UTC
The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.