Freshchat incident

Performance Degradation issue with Freddy AI Agent

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 10, 2025 affecting Freddy AI Agent, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 05:57 AM UTC
Resolved
Dec 10, 2025, 07:23 AM UTC
Duration
1h 26m
Detected by Pingoru
Dec 10, 2025, 05:57 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Dec 10, 2025, 05:57 AM UTC

    We experienced a performance issue affecting Freddy AI Agent in the US region, impacting a subset of customers. Our engineering team identified and resolved the issue, and functionality has returned to normal.

  2. resolved Dec 10, 2025, 07:23 AM UTC