Freshchat incident

Performance Degradation due to third party service

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 19, 2025 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 10:40 AM UTC
Resolved
Dec 19, 2025, 01:55 PM UTC
Duration
3h 15m
Detected by Pingoru
Dec 19, 2025, 10:40 AM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels

Update timeline

  1. investigating Dec 19, 2025, 10:40 AM UTC

    We are currently experiencing an issue with a third-party service provider that is impacting our product functionality. We will provide more updates shortly.

  2. investigating Dec 19, 2025, 11:50 AM UTC

    We are working closely with the third-party service provider to resolve the issue and will keep you updated on the status.

  3. monitoring Dec 19, 2025, 01:00 PM UTC

    Our third-party service provider has implemented a fix, and we are closely monitoring the situation to confirm service stability. We will continue to provide updates as needed.

  4. resolved Dec 19, 2025, 01:55 PM UTC

    The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.