Freshchat incident

Experiencing Latency in Freddy AI agent response due to third-party service provider

Minor Resolved View vendor source →

Freshchat experienced a minor incident on February 21, 2026, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2026, 03:40 PM UTC
Resolved
Feb 21, 2026, 08:00 PM UTC
Duration
4h 20m
Detected by Pingoru
Feb 21, 2026, 03:40 PM UTC

Update timeline

  1. investigating Feb 21, 2026, 03:40 PM UTC

    We are currently experiencing an issue affecting Freshbot's functionality due to a problem with a third-party service provider, which may cause Freshbot timeouts. Our team is actively working with the provider to resolve this as quickly as possible.

  2. investigating Feb 21, 2026, 06:00 PM UTC

    We are continuing to work closely with our third‑party service provider to resolve the issue impacting bot functionality. Investigations are ongoing, and we will share further updates as they become available.

  3. investigating Feb 21, 2026, 07:30 PM UTC

    We are closely collaborating with our third-party service provider to resolve the issue at the earliest. We are monitoring the situation and will provide further updates as soon as they are available.

  4. resolved Feb 21, 2026, 08:00 PM UTC

    The issue affecting bot functionality due to a third‑party service provider has been resolved. Bot operations are now functioning normally, and we will continue to monitor the system to ensure stability.