Freshchat experienced a minor incident on March 18, 2026 affecting Freshchat Web App, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 04:00 PM UTC
We are currently experiencing an issue affecting bot functionality in Freshchat. Some users may notice delays or unexpected behaviour in bot responses.Our engineering team has identified the issue and is actively working on a fix. We are closely monitoring the situation to ensure services are restored to normal as quickly as possible.
- investigating Mar 18, 2026, 06:00 PM UTC
Our engineering team is still actively working on the issue affecting bot functionality in Freshchat. We are closely monitoring the situation and will share further updates as progress is made.
- resolved Mar 18, 2026, 06:15 PM UTC
The issue has been successfully mitigated, and services have been restored to normal operation. Our team continues to closely monitor the system to ensure consistent performance and stability.