Freshchat incident
Partial Service Outage – Channels and bot execution
Freshchat experienced a major incident on March 25, 2026 affecting Channels, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 11:18 AM UTC
We are currently experiencing issues with Bots Executaion and Channels, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution
- investigating Mar 25, 2026, 11:48 AM UTC
Our engineering team continues to actively work on resolving the affected services. We appreciate your patience and will share additional updates as more information becomes available.
- investigating Mar 25, 2026, 12:48 PM UTC
Our engineering team is actively working to mitigate the issue affecting the impacted services. We will continue to share updates as progress is made.
- resolved Mar 25, 2026, 01:23 PM UTC
The issue has been resolved, and all services are now functioning normally. Our team will continue to monitor the system to ensure stability.