Freshchat incident

Performance Degradation Freshchat

Minor Resolved View vendor source →

Freshchat experienced a minor incident on April 9, 2026 affecting API, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 10:35 AM UTC
Resolved
Apr 09, 2026, 12:20 PM UTC
Duration
1h 45m
Detected by Pingoru
Apr 09, 2026, 10:35 AM UTC

Affected components

API

Update timeline

  1. investigating Apr 09, 2026, 10:35 AM UTC

    We are currently experiencing an issue where SLA reminder notifications and SLA breach notification on tickets are not being triggered as expected. Our team has identified the source and is actively working to restore full functionality.

  2. resolved Apr 09, 2026, 12:20 PM UTC

    The issue affecting SLA reminder notifications and SLA breach notification has been identified and resolved. All services are now functioning as expected. Thank you for your patience.