Freshchat experienced a minor incident on April 10, 2026 affecting Third-party Services and Third-party Services and 1 more component, lasting 13h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 12:45 AM UTC
Customers attempting to sign up and connect a new WhatsApp number may encounter failures during the onboarding process. This is due to an ongoing disruption in a third-party service (Meta) and does not impact any existing WhatsApp integrations or conversations. Our teams are actively monitoring the situation and we will update this page once the issue is resolved.
- investigating Apr 10, 2026, 11:00 AM UTC
We’ve reached out to the third-party service provider and are closely monitoring the situation. We’ll share updates as soon as they become available.
- resolved Apr 10, 2026, 02:20 PM UTC
The issue has been resolved following confirmation from Meta. All services are now operating normally. We will continue to monitor to ensure ongoing stability. Thank you for your patience.