Freshchat incident
Performance Degradation due to third party service
Freshchat experienced a minor incident on April 14, 2026 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 12h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 12:15 PM UTC
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- monitoring Apr 14, 2026, 01:30 PM UTC
Our third‑party service provider has implemented a fix, and we are continuing to monitor system performance to ensure stability. We will provide the next update once more details are available.
- monitoring Apr 14, 2026, 05:35 PM UTC
Our traffic remains stable, and we are monitoring closely as the third-party provider has implemented a fix but not yet confirmed full resolution. We will keep you updated as more information becomes available.
- resolved Apr 15, 2026, 12:27 AM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.