Freshchat incident

Issue with Freddy AI agent due to third-party service provider

Minor Resolved View vendor source →

Freshchat experienced a minor incident on April 29, 2026 affecting Freddy AI Agent, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 07:56 AM UTC
Resolved
Apr 29, 2026, 01:10 PM UTC
Duration
5h 14m
Detected by Pingoru
Apr 29, 2026, 07:56 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Apr 29, 2026, 07:56 AM UTC

    We are currently experiencing an issue affecting Freshbot functionality due to a problem with a third-party service provider. Our team is actively working with the provider to resolve this as quickly as possible.

  2. investigating Apr 29, 2026, 09:30 AM UTC

    We are closely collaborating with our third-party service provider to resolve the issue at the earliest. We are monitoring the situation and will provide further updates as soon as they are available.

  3. investigating Apr 29, 2026, 10:30 AM UTC

    We are seeing recovery in our Freshbot services. While we continue to receive updates from our third‑party service provider, we are closely monitoring the situation.

  4. resolved Apr 29, 2026, 01:10 PM UTC

    The issue affecting bot functionality has been resolved by our third-party provider. All services are operating normally. We will continue to monitor to ensure ongoing stability.