Freshchat incident

Performance issue with Search service

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 11, 2026 affecting API, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:30 PM UTC
Resolved
May 11, 2026, 07:44 PM UTC
Duration
5h 14m
Detected by Pingoru
May 11, 2026, 02:30 PM UTC

Affected components

API

Update timeline

  1. investigating May 11, 2026, 02:30 PM UTC

    We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.

  2. resolved May 11, 2026, 07:44 PM UTC