Freshchat experienced a minor incident on May 20, 2026 affecting Third-party Services, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating May 20, 2026, 03:03 PM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. Our engineering team is currently investigation the issue and will share the updates as soon as available.
- resolved May 20, 2026, 03:15 PM UTC
The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.