Freshchat experienced a major incident on May 26, 2026 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App
Update timeline
- investigating May 26, 2026, 09:09 AM UTC
The issue impacting message delivery across accounts has been fully resolved. Agent messages are now being delivered successfully to end users. We will continue monitoring the platform to ensure continued stability.
- resolved May 26, 2026, 09:32 AM UTC