Freshchat incident

Partial outage in Conversation assigned to bots

Major Resolved View vendor source →

Freshchat experienced a major incident on May 29, 2026 affecting Freddy AI Agent, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 02:45 PM UTC
Resolved
May 29, 2026, 05:00 PM UTC
Duration
2h 15m
Detected by Pingoru
May 29, 2026, 02:45 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating May 29, 2026, 02:45 PM UTC

    Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working toward a resolution.

  2. resolved May 29, 2026, 05:00 PM UTC

    The issue has been resolved and the services is operating normally. We will continue to monitor to ensure stability.