Freshchat experienced a minor incident on June 1, 2026 affecting API, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Jun 01, 2026, 02:05 PM UTC
We observed performance issues impacting some functionalities. Our team is actively investigating the issue and working towards a resolution.
- resolved Jun 01, 2026, 03:10 PM UTC
Our engineering team has identified and resolved the issue. All services have been fully restored and are operating as expected.