Freshchat experienced a minor incident on June 1, 2026 affecting Channels, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Channels
Update timeline
- investigating Jun 01, 2026, 07:50 PM UTC
We are currently experiencing an issue affecting some of functionality . Our engineering team is currently investigation the issue and will share the updates as soon as available.
- investigating Jun 01, 2026, 10:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Jun 01, 2026, 10:55 PM UTC
The issue has been successfully resolved. Our team has implemented the necessary fixes, and services have returned to normal operation. We will continue to monitor closely to ensure ongoing stability.