Freshchat experienced a major incident on June 12, 2026 affecting Third-party Services and Third-party Services and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 01:38 PM UTC
Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.
- investigating Jun 12, 2026, 03:00 PM UTC
We've noticed a decrease in error rates and actively monitoring the situation with meta. We'll provide further updates as they become available.
- investigating Jun 12, 2026, 04:00 PM UTC
we are awaiting further updates from the third-party service provider while they continue their investigation into the root cause. We will share additional updates as more information becomes available.
- resolved Jun 12, 2026, 05:00 PM UTC
The issue affecting message sending and receiving across Meta channels has been resolved. All impacted services are now operating normally. Thank you for your patience and understanding.