Freshchat experienced a minor incident on June 15, 2026 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsChannelsAnalytics
Update timeline
- investigating Jun 15, 2026, 01:51 PM UTC
We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- resolved Jun 15, 2026, 03:00 PM UTC
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this