Freshchat experienced a minor incident on June 17, 2026 affecting Freddy AI Agent, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Jun 17, 2026, 09:30 AM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- investigating Jun 17, 2026, 11:30 AM UTC
We are continuing to investigate this issue and assess its impact. Our team is actively working to identify the root cause and implement a resolution.
- resolved Jun 17, 2026, 12:55 PM UTC
A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate as expected