Freshchat experienced a minor incident on June 17, 2026 affecting Freddy AI Agent, lasting 8h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Jun 17, 2026, 04:30 AM UTC
A subset of customers experienced degraded Freshchat performance that may have caused some conversations to be transferred to live agents; the issue has been resolved, services are operating normally.
- resolved Jun 17, 2026, 01:20 PM UTC