Freshchat experienced a minor incident on June 22, 2026 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 01:35 PM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- investigating Jun 22, 2026, 02:05 PM UTC
We are investigating this issue with our third-party service provider. We will post an update here as soon as we have more information.
- resolved Jun 22, 2026, 02:25 PM UTC
The issue has been resolved following recovery from our third-party provider. All services are now operating normally, and our team will continue to monitor the situation.