Freshchat experienced a major incident on June 25, 2026 affecting Freddy AI Agent and Freddy AI Agent, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI AgentFreddy AI Agent
Update timeline
- investigating Jun 25, 2026, 10:59 AM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- resolved Jun 25, 2026, 12:37 PM UTC
A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate as expected