Freshchat experienced a minor incident on July 20, 2026 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsChannelsAnalytics
Update timeline
- investigating Jul 20, 2026, 02:45 PM UTC
We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- investigating Jul 20, 2026, 04:15 PM UTC
Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available.
- resolved Jul 20, 2026, 04:38 PM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.